Situation A
Mr. Parsuraman is Dean of an academic institution. He is supervising organisation of a workshop which is to be held within a month. He is working day and night for arrangement for the workshop which includes modification of conference hall. He requires advanced sound system which will replace old one. He has to change furniture also. He is assisted by four subordinates. One of them has the responsibility of purchasing new furniture. This person (Mr. Ramchandran) approaches Mr. Parsuraman for guidance. Mr. Parsuraman gives following instructions :
"As you know, we have to get the conference hall ready within 15 day. For some reason, the supplier, whom we had approached to buy new furniture is not able to supply within short time."
Mr. Ramchandran :
"Sir, I think we can approach Kumar & Company.
Mr. Parsuraman :
"I am not asking your opinion. Listen to me. This is what you have to do.
"Go and contact all suppliers who are on our list."
"Ask all of them, when can they give us the furniture which we need for the conference hall."
"Tell them the details about the furniture."
"Ask thkm price."
"Collect all this information and contact me tomorrow at 10.30 AM. Don't miss any information:"
"Now don't discuss much, Go and start your woik."
Situation B
Mr. Parsurarnan is Dean of an academic Institute. He is looking after organisation of a workshop which is to be held within a month. He is working very hard to complete arrangements for the workshop. A conference room is being renovated for the workshop.He requires modem furniture and sound system for the conference room. Four subordinates are assisting him in organisation of the workshop. One of them has the responsibility of purchasing new furniture. The person approaches Mr. Parsuraman one day. He gives him following instruction :
"As you know, we have to complete modification of the conference hall within fifteen days. So far, we have not received the furniture, we require. I think you understand the problem You should try to search for alternative suppliers. You must he knowing some of them and contact anyone who can supply the furniture within two weeks. I am sure you can do it. Let me b o w , when you have got an alternative".
Mr. Parsuraman is Dean of an academic institution. He is supervising organisation of a workshop which is to be held within a month. He is working day and night for arrangement for the workshop which includes modification of conference hall. He requires advanced sound system which will replace old one. He has to change furniture also. He is assisted by four subordinates. One of them has the responsibility of purchasing new furniture. This person (Mr. Ramchandran) approaches Mr. Parsuraman for guidance. Mr. Parsuraman gives following instructions :
"As you know, we have to get the conference hall ready within 15 day. For some reason, the supplier, whom we had approached to buy new furniture is not able to supply within short time."
Mr. Ramchandran :
"Sir, I think we can approach Kumar & Company.
Mr. Parsuraman :
"I am not asking your opinion. Listen to me. This is what you have to do.
"Go and contact all suppliers who are on our list."
"Ask all of them, when can they give us the furniture which we need for the conference hall."
"Tell them the details about the furniture."
"Ask thkm price."
"Collect all this information and contact me tomorrow at 10.30 AM. Don't miss any information:"
"Now don't discuss much, Go and start your woik."
Situation B
Mr. Parsurarnan is Dean of an academic Institute. He is looking after organisation of a workshop which is to be held within a month. He is working very hard to complete arrangements for the workshop. A conference room is being renovated for the workshop.He requires modem furniture and sound system for the conference room. Four subordinates are assisting him in organisation of the workshop. One of them has the responsibility of purchasing new furniture. The person approaches Mr. Parsuraman one day. He gives him following instruction :
"As you know, we have to complete modification of the conference hall within fifteen days. So far, we have not received the furniture, we require. I think you understand the problem You should try to search for alternative suppliers. You must he knowing some of them and contact anyone who can supply the furniture within two weeks. I am sure you can do it. Let me b o w , when you have got an alternative".
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