Communication and Interpersonal Relations

Communication is the transfer of information and understanding from one person to another. For instance, in the organisation the chairman addresses an open house of all the employees, manager gives instruction to his subordinates, an employee relates his grievance to his boss, a supervisor gives performance feedback to his subordinate.

Process of communication consists of following eight steps :
(1) Ideation : Develop an idealdata.

(2) Encode : Put the order in communication symbols, such as words,picture and non-verbal clues.

(3) Transmission : Getting it across, using various communication'methods and audio-visual media.

(4) Reception : To get the rnessagelinformation.

(5) Decode : Understanding the trmsrnitted signals.

(6) Accept : Receiver may fully or partially accept the message, using his own filter-perception.
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(7) Use

(8) Provide Feedback to sender : Receiver may or may not act upon the messagelinformation. : Acknowledge the receipt of the message.

The Process of Communication

Potential Problems in Communication

A person who receives information incompatible with his value systems prior decisions or other information that he already has experiences an internal conflict called cognitive dissonance. To reduce the dissonance which is uncomfortable to live with, people may reject the new communication.

Human Bellaviour at WorkBasic Concepts
Human enlotions, values, poor listening habits psychological and emotional distance ciul.distort communications.Sudden distractions noise, distance between people, poor ecological control, poor seating arrangements can prevent communication reaching effectively.Semantic barriers arise from limitations in taking in the symbols with which we communicate. Symbols usually have a variety of meanings leading to misunderstanding.Many words have multiple meanings. A standard library dictionsy reports 110 different meanings for the popular word "Round" containing 23 adjective, 42 noun, 16 verb. 13 prepositions, and 16 adverb.

Tor example :Go for a round of Tennis.

Get a round dozen of cakes.

Purchase a round of beef.

Round up the thieves.

Go all round the world.

Though no words are spoken, what people do say, a hand shake or a smile or people do not say, fa11 to praise when the job is well done, - failing to provide promised resourses also communicates effectively. For example :

- Practice communications more effectively than preaching.

- A manager may preach punctuality but if he himself is not punctual, his practice of being unpunctual has a far greater impact on the punctuality of his employees.

Socialisation is the process by which an individual adapts himself to working environment.Employee learn new values, attitudes, goals, means to achieve these goals, accepted ways of behaving in the organisation.Socialisation is continuous throughout the persons career path and as he climbs the organisational ladder, he has to unlearn some of his earlier attitudes and learn new norms, values and attitudes to be successful at each stage.